<?xml version="1.0" encoding="UTF-8"?><item href="/current/all-programs/computer-support-technician-diploma.php" dsn="program-page"><program-name>Computer Support Technician</program-name><program-overview>Computer support technicians solve software and hardware problems, set up computer systems, install new software and hardware, train users, and maintain networks. Support technicians may work directly with computer users in person or provide support over the phone through a help desk. This major provides hands-on training in computer operating system operation, the use of application software, network administration and installation, software installation and removal, computer maintenance and repair, hardware installation, and help desk skills. This training provides the students with practical knowledge needed to solve computer problems.</program-overview><program-type>Diploma</program-type><area-of-interest>Information Technology</area-of-interest><location>Granite Falls,Jackson,Online</location></item>