Customer Service ADSA1141Customer Service introduces the concepts, terminology, and best practices essential to delivering effective customer service. Students develop communication skills and examine behavioral and leadership styles that support positive customer interactions and long-term relationships. Emphasis is placed on fostering a customer-focused culture, identifying service challenges, and applying practical problem-solving strategies. The course also explores customer service in a diverse, global environment and examines how technology can be leveraged to enhance service delivery and contribute to organizational success. 2