SBMT 1405 Customer Service

Description

Customer Service introduces practical tools for the development and management of effective customer relations. The learner will identify the broad range of external and internal customer relations and identify quality assurance requirements and expectations.

Management Credits

2

Prerequisite:

Student is an entrepreneur, employee or by special permission of the instructor

Topics to be Covered

1. Learn effective internal and external customer relations

Learning Outcomes

1. Identify customer needs and expectations

2. Develop effective verbal and non-verbal communication skills

3. Establish strategies for active listening

4. Employ a customer-first attitude to foster long-term loyalty