Academic Programs
Computer Support Technician, Diploma
Overview
Computer support technicians solve software and hardware problems, set up computer systems, install new software and hardware, train users, and maintain networks. Support technicians may work directly with computer users in person or provide support over the phone through a help desk. This major provides hands-on training in computer operating system operation, the use of application software, network administration and installation, software installation and removal, computer maintenance and repair, hardware installation, and help desk skills. This training provides the students with practical knowledge needed to solve computer problems.
Locations
Granite Falls, Jackson, Online
Accuplacer test scores determine placement in Math and English courses and may require
additional courses to be completed.
| Course Number | Course Title | Credits |
|---|---|---|
| Fall - Year 1 | ||
| CST 1101 | IT Exploration | 2 |
| CST 1125 | Operating Systems | 3 |
| CST 1190 | Introduction to Networking | 4 |
| CST 2110 | Introduction to Hardware | 3 |
| General Education Elective (Recommend CMST 1103) |
3 | |
| Credits Fall - Year 1 |
15 | |
| Spring - Year 1 | ||
| CST 1200 | Introduction to Information Security | 4 |
| CST 2215 | PC Maintenance & Repair Software | 3 |
| CST 2224 | Windows Client/Server Administration I | 3 |
| ADSA 1141 | Customer Service for the Office Professional | 2 |
| General Education Elective | 3 | |
| Credits Spring - Year 1 | 15 | |
| TOTAL CREDITS | 30 |